What is the opportunity?

We are hiring a Director, Next Best Action Strategy role. In this role you will report to the Senior Director, Next Best Action, Strategy and will play a leadership role in defining both the long-term roadmap and immediate term deliverables to bring RBC’s hyper personalization vision to life. This role will require strong teambuilding couple with an ability to collaborate exceptionally effectively with RBC enterprise partners to ensure strong alignment amongst cross-platform objectives. This individual will be responsible for the developing and enhancing the overall NBA strategy, building out the next set of deliverables to drive the overall strategy, and owning certain management cadences for both the working team and senior leaders to ensure NBA is driving toward intended outcomes.

What will you do?

• Partner with NBA SMT members and functional partners to develop the roadmap to deliver on our hyper personalization ambition

• Structure complex topics into a clear and effective communication to inform leadership to make decisions and trade-offs, prioritizing efforts towards delivering highest value for RBC and clients

• Ensure the NBA Transformational program stays on track by owning governance routines such as Transformation Board (senior Executive attendees), quarterly OKRs and Program Increment Planning.

• Build strong relationships across the enterprise (e.g. within NBA, LOB’s, Digital, Borealis, Marketing, Risk, Operations, etc.) to bring together expertise required to advance strategies

• Manage and develop high performing talent

What do you need to success?

Must Have:

• Strong financial acumen and ability to interpret and analytical skillset to synthesize large sets of data in clear articulation of what matters most

• Demonstrated strategic, innovative thinker who has high comfort with ambiguity and is proactive to determine next step in identifying opportunities and driving work forward

• Demonstrated ability to grasp new concepts quickly with exceptional partnership, impact and influence across multiple cross-functional stakeholders

• Excellent verbal and non-verbal communication skills, including advanced experience in creating clear actionable presentations for C-level executives and leaders

• 5-10+ years’ experience in strategy and consulting related areas

Nice to Have:

• Passion for Data and AI

• Experience in financial services, digital marketing, or large-scale client engagement programs

• Experience with agile ways of working

• MBA graduate

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

Job Skills

Engineering - MFG, Manufacturing, Operational Delivery, Performance Management (PM), Product Development Lifecycle, Product Manufacturing, Product Services, Product Testing, Quality Management, Team Management, Technical Sales

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTORONTOCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2025-05-142025-05-28

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.