Director, Program Management, Marketplace Services

What's the opportunity?

We are looking for an experienced Director of Program Management to lead delivery and portfolio execution for Lumina Enablement, RBC Borealis AI’s platform and reusable services organization. This leader will play a critical role in shaping, building, and scaling a portfolio of reusable capabilities that accelerate AI adoption across the enterprise.

This is not a traditional program management role. It sits at the intersection of delivery, platform strategy, and product leadership. The successful candidate will drive the roadmap, prioritization, and execution of reusable services and platform patterns that help teams move faster, reduce duplication, and adopt enterprise-grade AI capabilities with confidence.

The portfolio includes reusable products and services such as managed AI agents, shared APIs, MCP servers, golden paths, implementation patterns, and enablement services that can be consumed across lines of business. Examples include capabilities such as Email Service Agent, transcription and summarization services, document classification agents, and common platform patterns for building, deploying, and governing AI workloads.

You will work across engineering, product, architecture, platform, and business stakeholders to ensure Lumina Enablement delivers high-value reusable assets that are scalable, well-governed, and aligned to enterprise priorities.

At RBC Borealis, you will join a team at the forefront of AI, data, and platform innovation, helping define how reusable AI capabilities are productized and adopted across the bank.

Your responsibilities include:

• Leading the end-to-end delivery of the Lumina Enablement portfolio, ensuring reusable services and platform assets are delivered with quality, speed, and strong stakeholder alignment.

• Building and maintaining a strategic portfolio of reusable platform capabilities, including managed AI agents, APIs, MCP servers, golden paths, reference patterns, and shared enablement services.

• Driving planning, prioritization, dependency management, and execution across a complex set of cross-functional initiatives spanning engineering, architecture, product, governance, and business teams.

• Partnering closely with engineering and product leaders to shape the roadmap for reusable services such as Email Service Agent, transcription and summarization services, document classification agents, and other common AI enablement capabilities.

• Bringing strong product management discipline to the role by defining problem statements, value propositions, target consumers, adoption goals, and success measures for reusable services.

• Establishing portfolio governance, operating rhythms, reporting, and decision frameworks to support transparency, prioritization, and effective executive communication.

• Ensuring reusable capabilities are designed for enterprise adoption, with attention to scalability, reliability, security, compliance, observability, and supportability.

• Leading the creation and evolution of golden paths that simplify how teams build and deploy AI solutions on Lumina using approved tools, patterns, and controls.

• Supporting the development and adoption of MCP servers and associated standards to enable secure, scalable integration patterns and service consumption across platforms and teams.

• Creating strong feedback loops with internal consumers to continuously improve the product portfolio based on usage, developer experience, business value, and operational insight.

• Aligning portfolio delivery to strategic business outcomes, ensuring Lumina Enablement remains focused on high-impact reusable assets rather than one-off solutions.

• Coaching teams and stakeholders on delivery excellence, platform thinking, and product-oriented execution.

You're our ideal candidate if you have:

• 5-10+ years of experience in program management, platform delivery, or product operations leadership within complex technology organizations.

• PMP certification with strong history of delivering complex IT Projects

• Proven experience leading large, cross-functional portfolios involving multiple teams, senior stakeholders, and interdependent workstreams.

• Strong understanding of platform operating models and the dynamics of building reusable internal products and shared services.

• Demonstrated ability to blend delivery rigor with product thinking, including roadmap development, prioritization, stakeholder management, and value realization.

• Experience working with technical teams delivering cloud, data, AI, API, or developer platform capabilities.

• Strong understanding of modern software delivery, platform engineering, and enterprise architecture practices.

• Experience translating ambiguous strategic goals into structured plans, execution roadmaps, and measurable outcomes.

• Ability to define and manage governance mechanisms, portfolio reporting, milestones, risks, issues, dependencies, and executive updates.

• Strong communication skills, with the ability to influence across senior leadership, engineering teams, and business stakeholders.

• Familiarity with AI and machine learning enablement concepts, including reusable agent-based services, model integration patterns, and enterprise deployment considerations.

• Experience supporting or leading delivery for products such as shared APIs, workflow services, platform accelerators, developer enablement tools, or reusable AI services.

• Strong judgment and execution discipline in highly matrixed environments.

It is a strong plus if you have:

• Experience in financial services or another highly regulated enterprise environment.

• Familiarity with managed AI agents, orchestration patterns, and enterprise AI adoption challenges.

• Experience defining or scaling golden paths, reference architectures, or paved-road developer experiences.

• Experience with MCP servers, tool integration patterns, or reusable service interfaces that support agentic and API-based workflows.

• Exposure to AI use cases such as summarization, transcription, classification, workflow automation, and knowledge retrieval.

• Experience standing up internal product portfolios with clear adoption, lifecycle, and support models.

• Knowledge of cloud platforms, APIs, service governance, and enterprise controls relevant to reusable platform capabilities.

What's in it for you?

• A unique opportunity to shape how reusable AI capabilities are built, governed, and scaled across one of Canada’s leading financial institutions.

• The chance to lead a high-visibility portfolio at the center of RBC Borealis AI’s platform and enablement strategy.

• A role with broad influence across engineering, product, architecture, and business teams.

• The ability to help define the operating model for enterprise AI reuse through managed services, APIs, MCP servers, and golden paths.

• A collaborative environment with leaders and teams committed to innovation, platform excellence, and meaningful business impact.

• Opportunities for growth, leadership, and contribution at local and enterprise scale

About RBC Borealis

RBC Borealis is the driving force behind Royal Bank of Canada’s AI and data innovation. As part of Canada’s largest financial institution, we bring together a team of architects, engineers, scientists, and product experts on a mission to revolutionize finance through world-class research, solutions, and a resilient data platform. With locations across Toronto, Waterloo, Montreal, Calgary, and Vancouver, we’re at the forefront of AI research and platform development. With a focus on cutting-edge research in areas like time series forecasting, causal machine learning, and responsible AI, we are seamlessly integrating AI research and data engineering, to solve critical challenges in the financial industry. We are building intelligent, and scalable, data-driven solutions that will help communities thrive and drive innovation for our customers across the bank.

Lumina Enablement is responsible for building the reusable platform capabilities, services, and patterns that help teams across the organization adopt AI and data solutions more effectively. Rather than solving the same problem many times, Lumina Enablement focuses on creating shared services and golden paths that make enterprise delivery faster, safer, and more scalable.

Its portfolio includes reusable capabilities such as managed AI agents, common APIs, MCP servers, implementation patterns, and productized services like Email Service Agent, transcription and summarization, and document classification. These assets form the foundation for a more consistent and accelerated path to enterprise AI adoption.

Inclusion and Equal Opportunity Employment

RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

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Job Skills

Adaptability, Budgeting, Business Outcomes, Business Values, Cross-Team Collaboration, Decision Making, Delivery Excellence, Executive Communications, Information Technology (IT) Projects, Long Term Planning, Portfolio Governance, Product Management, Program Management, Resource Management, Solution Deployment, Stakeholder Alignment, Strategic Business Units, Team Management, Vision Alignment

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-03-242026-04-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.