Position Summary...

What you'll do...

Our Company

We help people around the world save money and live better -- anytime and anywhere -- in retail stores, online and through their mobile devices. Each week more than 230+ million customers and members visit our 11000+ stores under 69 banners in 27 countries and e-commerce websites in 10 countries. With last year’s fiscal year revenues of approximately $648 billion and 2.2 million employees worldwide, Walmart is simply the largest retail business in the world. And we also happen to be number one in the Fortune 500 list.

In Global Technology Services Gurgaon, we aggregate back-office operations from different market and deliver the centralized services to leverage the volume and help the business to achieve everyday low-cost operations.

Our Team

Global Business Services (GBS) team is creating sustainable competitive advantage through flawless execution strategy and shared service environment to deliver services like Sourcing, Procurement, Vendor Onboarding, Contract Management, SAP Governance, Telecom Expense Management and Reporting to our internal stakeholders.

As part of Walmart Technology, we create game-changing solutions and streamline operations by reinventing how we save Walmart money through designing and automating processes which save time.

Your Opportunity

You will be a member of Global Business Services supporting the Inbound Transportation team. As a part of this team, you will be responsible for day-to-day tasks and duties relating to the transit of freight. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary.

Also, the individual in this position will have to work in night shift as required by the business.

About the Process & Role

• Routes shipments to distribution centers by building loads, including load exceptions; designating carriers; determining load ratings and fees using transportation management systems and other resources; coordinating with team members to find alternative solutions; and elevating exceptions to leadership.
• Troubleshoots shipment problems and load and shipment exceptions and re-assignments by researching the root cause of issues for carriers and suppliers, re-assigning, and tracking loads in the event of failures and reporting exceptions to the appropriate parties.
• Communicates with and prepares daily reports for traffic leadership, merchandising, replenishment, carriers, and suppliers on events, loads and purchase order tracking by ensuring on time delivery to distribution centers, stores, clubs, and consolidators; and monitoring and responding to suppliers and carriers’ communications to ensure product is delivered on time and in full.
• Provides customer service for internal customers, suppliers and carriers by providing education on Walmart procedures; gathering all pertinent information from carriers, suppliers, replenishment, store planning and marketing, entering the information into the transportation system; tracking and tracing all purchase orders and loads created in advance of events; alerting internal and external customers regarding the status of shipments; and, coordinating with consolidation and DC operations to ensure loads related to event programs arrive to meet the delivery window.
• Develop and expand skills and knowledge of all processes within department by pursuing cross training and taking classes; sharing knowledge and experiences with peers; and participating occasionally to validate new functionality in systems.
• Completes work assignments and priorities in transportation by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and exceptions; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
• Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans; using the open-door policy; and applying these in executing business processes and practices.

Key Responsibilities

• Daily request facilitation the incoming volumes and driving resolution
• Monitoring the team mailbox on regular intervals to ensure all received queries are responded to within the stipulated time.
• Ensure that requests with a tendency of escalation are forwarded to the SME and Manager so that relevant action can be taken to ensure timely response and escalation management.
• Work on identifying enhancements that can streamline the process and enhance the end user experience.
• Supporting new work transitions within the team and coordinating with shifts
• Communication Skills - Excellent oral and written English
• Advanced problem solving, project management experience.
• Ability to drive Projects.

Shift Model

• 6:00 pm to 2:30 am IST hours.
• 5 days working with roster off.
• Flexible working in US and regular IST shift.

Qualifications & Skills

• Graduate in any field.
• 1 – 3 years of work experience in access provisioning, IAM, MIM.
• Knowledge of Incident management tools like Jira, ServiceNow, Procure It, Mainframes.
• Exposure to work inflow tools and tools such as CRM experience, MS Office, Zoom, call-center style softphones. Tableau, Alteryx, SQL experience are huge plus, though.

Our Ideal Candidate

• Identifies the requirements, expectations, and needs of customers/members. Supports and aligns with initiatives, goals, and actions focused on improving customer/member service. Addresses the concerns and issues of internal and external customers/members. Uses customer/member data, analyses, and insights to improve customer/member-related decisions.
• Aligns and pursues work activities to achieve the mission and business priorities of the organization. Shares information, practices, and resources across functions, organizations, and locations to improve performance. Effectively uses existing processes and tools to achieve performance objectives. Uses and explains major process steps to manage time, resources, and challenges to meet goals.
• Integrates relevant information and data and uses expertise to make recommendations or decisions. Identifies and applies sound, fact-based criteria in setting priorities and making decisions. Uses business measures and analyses to identify improvement opportunities. Probes and looks beyond symptoms to determine the root causes of problems and identify possible solutions.
• Develops and presents logical, convincing reasons in support of one’s perspectives and initiatives. Proactively shares relevant information and timely updates with appropriate people. Listens attentively and asks questions to ensure understanding.
• Complies with policies and procedures. Demonstrates ethical performance. Supports efforts to enforce compliance with policies and procedures.

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work
We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Belonging

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.

At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Equal Opportunity Employer

Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in Business Management, Logistics, Computer Science, or related field OR 2 years’ experience in operations, retail, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

1 year’s Walmart Home Office experience., Master’s degree in Business Administration.

Primary Location...

Pardhanani Wilshire Ii, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India